Acceptable reasons for rejection :

 1) WRONG STATE & ADDRESS: The property address is not in the State you checked in your criteria, either because the customer lives in a state different than the actual property being inquired, or we accidentally sent you a lead in a State you did not specify.

2) DUPLICATE LEAD: The lead shipped to you is a duplicate (you received it before). The dup period as we define is four months (120 days). We suggest you keep record of all leads provided and their respective details for at least 120 days.

3) BAD PHONE NUMBERS: The lead shipped to you contains an invalid or incomplete telephone number. 

4) TECHNICAL DATA ERRORS: If we discover any incorrect entries in your query, thus causing you to receive leads not matching your query.

5) OLD LEADS: If leads are found to be more than 24 hours old from the time they were generated.

6) BOGUS LEADS: If the Lead is not a real borrower or a non-existent person.

Unacceptable reasons for rejection :

1) OTHER LENDER: If the customer decided to go with another lender, the returns will not be considered as valid in such a case.

2) CUSTOMER CHANGED MIND: Customer changed their mind about getting a loan or isn't interested anymore.

3) RETURNS CLAIMED LATE: ANY lead that is returned and is more than three (3) business days old.

4) CHANGE IN CRETIRA: Any lead that was delivered based on a criteria set, but lead buyer later decides this is NOT the criterion they really want. The criteria may be changed upon a prior notice subject to both Leadzillaa and the Client agrees to the changes. NO OTHER REASONS FOR RETURN FOR CREDIT WILL BE ACCEPTED.
 

We would verify the returned leads within a time period of three days after we receive them to ascertain the basis of rejection and would credit or replace the leads accordingly